Groov Club Privacy Policy

Company: GeNi LLC ("we," "us," "our")
Website & App: Groov Club ("Platform")

GeNi LLC operates Groov Club, a multi-sided service marketplace that connects customers with service providers and businesses offering a wide range of personal, professional, household, and event-based services. We are committed to protecting your privacy and ensuring a safe user experience.

This Privacy Policy explains how we collect, use, share, and protect your information when you access or use the Groov Club Platform, mobile web app, and related services.

By using Groov Club, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

1. Account Information

• Name
• Email address
• Phone number
• Password (securely hashed)
• Chosen user type (Customer, Provider, Business, Admin-assigned roles)
• Business or provider information (where applicable)

2. Profile Information

For Providers and Businesses:

• Services offered
• Pricing
• Availability and scheduling
• Photos, videos, or documents added to your gallery
• Service radius
• Bio / description
• Business verification documents if required

3. Payment & Billing Information

• Payment card details (via secure 3rd-party processors, not stored by Groov Club)
• Bank or payout information for Providers and Businesses
• Deposit and withdrawal amounts for Groov Club credits

We never store full credit card or bank numbers. These are handled by certified third-party payment processors such as Stripe.

4. Communications

• Messages sent through our in-app messaging
• Communications with customer support
• Reviews and ratings

5. AI Interactions

• Questions and responses with Groov Club's AI assistant
• Behavior patterns used to improve recommendations and system performance

B. Information Collected Automatically

1. Device & Usage Data

• IP address
• Browser type
• Device information
• Access times
• Referring pages
• App interaction patterns

2. Location Information

• Approximate location based on IP
• Optional precise location when enabling location-based services (e.g., showing providers nearby)

3. Cookies & Tracking Technology

We use cookies and similar technologies to:

• Maintain user sessions
• Save preferences
• Enhance app experience
• Improve performance
• Provide relevant content

You may disable cookies in your browser, but some features may not function properly.

C. Information from Third Parties

We may receive information from:

• Payment providers (e.g., Stripe)
• Identity verification platforms
• Analytics tools
• Social or professional media (only if you link accounts)
• App store platforms

2. How We Use Your Information

We use your information to:

A. Operate & Improve the Groov Club Platform

• Create and manage user accounts
• Facilitate bookings and transactions
• Display service providers relevant to your location
• Power AI-based recommendations and insights
• Improve app performance and reliability

B. Process Payments

• Convert deposits to credits
• Manage withdrawals for Providers and Businesses
• Apply booking fees
• Detect and prevent fraudulent transactions

C. Facilitate Communications

• Messaging between customers and providers
• Appointment updates
• Notifications, reminders, and confirmations

D. Ensure Safety & Compliance

• Conduct fraud monitoring
• Enforce community guidelines
• Review suspicious activity
• Support dispute resolution and refund processes

E. Marketing & Analytics

• Provide personalized offers
• Improve user experience
• Analyze engagement and service demand
• Promote relevant providers or businesses

We do not sell your personal information.

3. How We Share Your Information

We only share information when necessary and in the following situations:

A. With Service Providers & Businesses

When you book a service, we share:

• Your name
• Booking details
• Service address (if needed)
• Contact information necessary for the appointment

B. With Customers

Providers may see:

• Customer name
• Booking details
• General location (if relevant)

C. With Third-Party Service Providers

Examples include:

• Payment processors
• Cloud hosting platforms
• Analytics and AI tools
• Security partners
• Email communication tools

These partners are required to protect your data and use it only for contracted purposes.

D. For Legal Reasons

We may disclose information if required to:

• Comply with laws and regulations
• Respond to legal requests (subpoenas, court orders, etc.)
• Protect the rights and safety of users and GeNi LLC

4. Groov Club AI System

Groov Club includes AI-driven features that:

• Monitor app performance
• Suggest booking optimization
• Offer personalized insights for providers and businesses
• Detect fraud or suspicious actions
• Trigger automated notifications and reminders
• Assist with support inquiries
• Provide recommendations based on behavior patterns

AI may analyze:

• Booking patterns
• Reviews
• Messaging patterns (not content unless flagged)
• Usage behavior

AI does not read private messages except during flagged safety investigations.

5. Data Storage & Security

We take robust measures to protect your data, including:

• Encryption in transit (HTTPS)
• Secure database storage
• Encrypted password hashing
• Fraud detection systems
• Access controls for internal systems

However, no platform is 100% secure. Users share information at their own risk.

6. Retention of Information

We retain information as long as necessary to:

• Maintain your account
• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

You may request deletion under certain conditions (see Section 9).

7. Children's Privacy

• Groov Club is not intended for individuals under 18 years old.
• We do not knowingly collect personal information from children.
• If you believe a minor has created an account, contact us immediately.

8. Your Rights & Choices

Depending on your location, you may:

• Access your information
• Update or correct your data
• Delete your account
• Request a copy of your data
• Opt out of marketing communications
• Disable location services
• Deactivate cookies

Submit requests to support@groovclub.us.

9. Data Deletion Requests

You may request deletion of:

• Your account
• Personal information
• Provider/business data
• Messaging history

Deletion may be subject to legal retention requirements (e.g., transactions, audits).

10. International Data Transfers

If you are outside the United States, you acknowledge that your data may be transferred to and processed in the U.S. where data laws may differ from those in your country.

11. Changes to This Policy

• We may update this Privacy Policy periodically.
• When updated, the Effective Date at the top will change.
• We will notify users of material changes via email or in-app notice.

12. Contact Us