Groov Club Provider Service Agreement

Effective Date: December 4, 2025

Company: GeNi LLC ("Groov Club," "Company," "we," "our," "us")
Provider: You ("Provider," "Business," "Service Professional")

This Provider Service Agreement ("Agreement") governs your use of the Groov Club Platform as a service Provider or Business. By registering as a Provider or Business, you confirm that you have read, understood, and agree to this Agreement.

1. Relationship Between Provider and Groov Club

1.1 Independent Contractor

You acknowledge and agree that:

• You are an independent contractor, not an employee, franchisee, partner, agent, or representative of Groov Club or GeNi LLC.
• You are solely responsible for determining how and when you provide services.
• You have the right to accept or reject service bookings at your discretion.

Groov Club does not:

• Supervise your work
• Control how services are performed
• Set your hours
• Provide tools, materials, or training

You operate your service business independently.

2. Eligibility Requirements

To be a Provider on Groov Club, you must:

• Be at least 18 years old
• Be legally authorized to perform services in your jurisdiction
• Possess required licenses, permits, certifications, or insurance for your service category
• Pass any required identity verification or compliance checks
• Agree to all policies including Terms of Service, Privacy Policy, and community guidelines

Violation of any eligibility requirement may result in suspension or removal.

3. Provider Responsibilities

Providers and Businesses must:

3.1 Service Quality

• Perform services professionally, safely, and in accordance with industry standards
• Show up on time for all scheduled appointments
• Communicate promptly with customers
• Deliver services that match the descriptions listed on your profile

3.2 Legal Compliance

You are solely responsible for complying with:

• Local, state, and federal laws
• Licensing requirements
• Insurance obligations
• OSHA and safety regulations

3.3 Accurate Information

You must keep your profile updated, including:

• Business identity
• Skills and certifications
• Pricing and service types
• Schedule/availability
• Service radius
• Gallery images and descriptions

3.4 Conduct

You agree to:

• Treat customers with respect
• Avoid harassment, discrimination, or abusive behavior
• Not use the platform for illegal activities

Groov Club may monitor for safety and fraud.

4. Bookings and Cancellations

4.1 Accepting Bookings

Providers may accept or decline any booking request.

4.2 Provider Cancellations

If you cancel:

• More than 24 hours in advance → No penalty
• Within 24 hours → You may forfeit part or all of the booking payout, and repeated cancellations may result in suspension

4.3 Provider No-Show

Failure to appear for a booking:

• May result in withheld earnings
• May lead to account warnings, suspensions, or removal

5. Payments, Credits, and Payouts

5.1 Groov Club Credits System

Customers pay for appointments using Groov Club Credits.

After service completion:

• Providers receive credits equal to the service fee minus platform fees
• These credits can be withdrawn via approved payout methods

5.2 Platform Fee (Default 10%)

Groov Club charges a platform fee on all bookings for:

• Technology infrastructure
• AI features
• Customer support
• Marketplace operations

This fee is paid by the customer, not the provider.

5.3 Withdrawal Process

Providers may request payouts of their earned credits. Requirements:

• Provide accurate banking or payout details
• Complete identity verification if required
• Accept potential processing delays

Groov Club may:

• Hold funds temporarily for fraud checks
• Investigate disputed bookings before releasing funds

5.4 Taxes

You acknowledge:

• Groov Club does not withhold taxes for Providers
• You are solely responsible for reporting and paying applicable taxes

6. Disputes & Refunds

6.1 Refunds Between Customer and Provider

Refunds for:

• Poor service
• Dissatisfaction
• Quality issues
• No-shows
• Service duration disputes

…are handled directly between the Provider and Customer.

Groov Club does not issue service refunds or reimburse provider payouts for service disputes.

6.2 Booking Fee Refunds

The booking fee may be refunded to the customer only if they cancel more than 24 hours before the appointment. This does not affect the Provider's entitlement to earnings once service is performed.

6.3 Dispute Reports

Customers may file a report inside Groov Club. Groov Club may:

• Mediate discussions
• Review evidence
• Take corrective action against the Provider if needed

But Groov Club does not guarantee dispute outcomes.

7. Provider Profiles, Listings, and Content

You grant Groov Club permission to display:

• Your name or business name
• Profile photo and gallery images
• Ratings and reviews
• Services offered and pricing
• Availability
• Service history

You must:

• Upload only content you own or have rights to
• Avoid misleading or false advertising

Groov Club may remove content that violates guidelines or laws.

8. In-App Messaging

Messaging must be used only for:

• Scheduling
• Clarifying appointments
• Service-related communication

You must not:

• Exchange illegal content
• Harass users
• Attempt to circumvent platform fees
• Solicit off-platform payments

Groov Club may review messages only when safety or fraud concerns arise.

9. Ratings & Reviews

Customers may review Providers after completed services.

Providers agree that:

• Reviews may affect your ranking
• Groov Club may publish, hide, or moderate reviews
• You will not attempt to manipulate or coerce ratings

Defamation and fraudulent reviews may be investigated.

10. AI Systems & Automation

Groov Club integrates AI features for:

• Fraud detection
• Scheduling optimization
• Business insights
• Booking predictions
• Customer support automation
• Performance analytics

You acknowledge that:

• AI systems may monitor behavior patterns
• AI recommendations do not guarantee results
• AI may temporarily restrict suspicious accounts for safety

11. Account Suspension or Termination

Groov Club may suspend, limit, or remove Provider accounts for:

• Repeated cancellations
• Low service quality
• Fraud or chargebacks
• Safety concerns
• Violations of laws or policies
• Abusive behavior
• Attempting to bypass platform fees

Termination may include forfeiture of pending payouts for fraudulent activity.

12. Liability Limitations

Groov Club is not liable for:

• Injuries or damages during service
• Customer misconduct
• Loss of income
• Provider errors or negligence
• Inaccurate listings
• Delayed or failed payouts caused by third-party processors

You agree to hold Groov Club harmless for any claims arising from your services.

13. Indemnification

You agree to indemnify and defend GeNi LLC, its owners, employees, and affiliates from any claims resulting from:

• Your services
• Your content
• Your interactions with customers
• Violations of the law
• Misuse of the platform

14. Modifications to the Agreement

Groov Club may update this Agreement at any time. Continued use of the platform after updates constitutes acceptance.

15. Governing Law

This Agreement is governed by U.S. law, specifically the laws of:

• Kentucky (primary)
• New Jersey (secondary jurisdiction)

16. Contact Information