Groov Club – Terms of Service

Company: GeNi LLC ("we," "us," "our")
Platform: Groov Club (Website, Web App, and related services)

1. Acceptance of Terms

By accessing or using Groov Club ("Platform"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

These Terms constitute a binding agreement between you ("User," "Customer," "Provider," "Business," "Admin," or "Account Holder") and GeNi LLC.

You must be 18 years or older to use Groov Club.

2. Overview of Groov Club

Groov Club is a multi-sided service marketplace connecting:

• Customers seeking services
• Providers (individual professionals) offering services
• Businesses offering services through employees or contractors

Groov Club:

• Facilitates discovery, booking, communication, and payment of services
• Acts as the marketplace operator, not the service provider
• Does not employ Providers or Businesses
• Does not guarantee outcomes, safety, or results of services performed

3. User Roles and Account Types

Groov Club includes the following roles:

4. Account Registration & Security

To use the Platform, you must:

• Create an account with accurate information
• Select the correct user role at signup
• Keep your password secure
• Notify us immediately of unauthorized access

You are responsible for all activity under your account.

Groov Club reserves the right to:

• Refuse service
• Suspend accounts
• Permanently ban users for violations or fraudulent activity

5. Provider & Business Responsibilities

Providers and Businesses using Groov Club agree to:

• Offer services professionally, legally, and safely
• Maintain accurate availability, pricing, and service details
• Honor scheduled appointments or cancel in advance
• Deliver services in accordance with descriptions provided
• Follow local laws, permits, insurance, and licensing requirements
• Manage employees/contractors invited to their business account
• Use Groov Club's messaging system responsibly
• Receive payouts only through approved methods

Providers and Businesses acknowledge that they are independent contractors, not employees of Groov Club.

Groov Club is not liable for:

• Taxes owed
• Licensing
• Insurance
• Job performance
• Customer disputes

6. Booking, Payments, Credits & Fees

6.1. Groov Club Credits

Customers may load money onto the Platform in exchange for Groov Club Credits, which can be used to book services.

Credits are:

• Non-transferable
• Non-refundable after purchase (except where required by law)
• Tied to your account
• Used to pay for services through the app

6.2. Booking Fees

Groov Club charges a booking fee (default 10%), which is:

• Paid by the customer
• Non-refundable once a booking is made
• Automatically calculated during payment

This fee supports platform maintenance, AI systems, and operations.

6.3. Provider/Business Earnings

After a service is completed:

• Providers/Businesses receive earnings in credits
• They may request a withdrawal using payout methods
• Withdrawals may require identity or banking verification

Groov Club may delay or deny payouts for:

• Fraud investigations
• Illegal activity
• Chargebacks or disputes
• Policy violations

6.4. No Refunds After Service Completion

Customers may request refunds within 24 hours before their appointment time.

After the service is completed:

• No platform refunds are permitted
• Customers must contact Providers for service-quality disputes
• Groov Club may mediate but does not guarantee refunds

7. Cancellations and No-Show Policy

For Customers

• Canceling less than 24 hours before an appointment may result in loss of credits.
• No-shows result in full charge.

For Providers/Businesses

Canceling within 24 hours may result in:

• Loss of payout
• Temporary suspension
• Account penalties

Repeated cancellations may lead to account termination.

8. In-App Messaging & Communication

Groov Club provides messaging for:

• Customers ↔ Providers (only after booking)
• Businesses ↔ Their invited employees
• Admin ↔ Users (for support)

Messaging rules:

• No harassment, threats, or inappropriate behavior
• No sharing explicit content
• No exchanging services outside the platform
• No sharing illegal materials

Groov Club may monitor or review messages only when flagged for safety or fraud.

9. Reviews and Ratings

After a service is completed, customers may leave:

• Ratings
• Written reviews

Groov Club may remove reviews for:

• Hate speech
• Harassment
• Fraudulent behavior
• Spam
• Violations of these Terms

Reviews must be honest, accurate, and non-defamatory.

10. AI Systems and Automations

Groov Club includes AI-driven features that:

• Suggest ideal business practices
• Send booking reminders and alerts
• Detect fraud and security violations
• Provide customer service chatbot support
• Offer insights to Providers and Businesses
• Prevent suspicious activities

AI systems do not replace human judgment and are provided "as-is."

You agree that AI recommendations are informational, not guaranteed outcomes.

11. Prohibited Conduct

Users may NOT:

• Misrepresent identity
• Use fake or stolen payment methods
• Circumvent the platform to avoid fees
• Provide false services or fraudulent bookings
• Harass or harm other users
• Upload harmful files or code
• Attempt to hack, alter, or replicate the platform
• Engage in illegal activity

Violations may result in:

• Account suspension
• Permanent ban
• Legal action
• Forfeiture of credits or earnings

12. Limitation of Liability

To the fullest extent permitted by law, Groov Club and GeNi LLC are not liable for:

• Personal injury
• Property damage
• Service quality or outcomes
• Provider background checks
• Loss of earnings
• Lost profits
• Unauthorized account access
• Third-party payment processor issues
• Errors from AI-based recommendations

You use Groov Club at your own risk.

13. Indemnification

You agree to indemnify and hold harmless GeNi LLC, its owners, employees, contractors, and affiliates from any claims arising from:

• Your misuse of the platform
• Violations of these Terms
• Interactions with other users
• Services you provide or receive

14. Termination

We may suspend or terminate any account without notice for:

• Repeated cancellations
• Fraudulent activity
• Harassment
• Policy violations
• Attempts to circumvent payments
• Unsafe or illegal behavior

Users may delete their accounts at any time.

15. Dispute Resolution

For Service-Related Issues

Groov Club may mediate but does not guarantee outcomes.

Binding Arbitration

Except for small claims, all disputes shall be resolved through binding arbitration in the state of Kentucky or New Jersey (at Groov Club's discretion).

You waive the right to participate in:

• Class-action lawsuits
• Jury trials

16. Governing Law

These Terms are governed by:

• The laws of the United States
• The State of Kentucky (primary) or
• The State of New Jersey, depending on operational jurisdiction

17. Modifications to Terms

We may update these Terms at any time. Updates become effective once posted on the platform. You are responsible for reviewing these Terms regularly.

18. Contact Information